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The Sandata Mobile Connect App is a Software Application that runs on mobile devices, it’s one of the approved ways to submit Electronic Visit Verification shifts.

How To Download Sandata Mobile Connect App

The Sandata Mobile Connect App is Available for both Android and Apple devices. Your Device Must Have an internet Connection

1. Tap the App Store on Apple devices or the Google Play Store on Android Devices.
2. Enter Sandata Mobile Connect in the search bar at the top of the screen.
3. You will see two options: Sandata Mobile Connect and Sandata MVV. Tap the Sandata
4. Mobile Connect app.
5. Tap Get on Apple devices or Install on Android devices to download the app.

Logging In For The First Time

1. Check your inbox for an email from [email protected], This email contains the Company ID and a temporary Password, You will Need Both to Log in, If you have not, Received this email by December 6, 2020, please contact Consumer Direct Care Network Arizona.
2. Open the Sandata Mobile Connect app on your device.
3. Enter the Company ID, Username and temporary password.
4. Tap Log In.
5.  You will be prompted to fill out security questions for your account, These questions allow you to reset your password if needed.
6. You Will be Prompted to Create a New Password. Keep Your Password secure.

Sandata Mobile Connect App Reference Guide

Starting A Scheduled Visit

1. Log into the Sandata Mobile Connect app.
2. Tap the menu in the upper left-hand corner of the screen.
3. Tap My Visits.
4. Under the Upcoming tab, locate the visit you wish to
5. Perform from the list of available visits.
6. Tap the ⏰ Clock icon.
7. Tap Yes on the start visit screen to begin the visit.
8. You have successfully started the visit. You may put your mobile device away.

Starting An Unscheduled Visit On Sandata Mobile

1. Log into the Sandata Mobile Connect app.
2. Enter the six-digit Sandata Client ID or the 12-digit Medicaid
3. ID in the Enter Client Identifier field. Tap Search Client.
4. Search results will display. Tap Continue Visit.
5. Select the Service from the dropdown list. Tap OK. Tap Start Visit, A start visit screen will populate. Tap Yes to start the visit.
6. You have successfully started the visit. You may put your

Starting An Unknown Visit (i.e. the Client ID or Medicaid ID is not found when trying to start a visit.)

1. Log into the Sandata Mobile Connect app.
2. Tap Start Unknown Visit.
3. Enter the client’s first and last name. If available, enter the
4. Client’s Medicaid ID. Tap Continue Visit.
5. Select the Service from the dropdown list. Tap OK. Tap Continue.
6. A start visit screen will populate. Tap Yes to start the visit, You have successfully started the visit. You may put your Mobile Device Away.
7. Client selects a preferred language. Client taps Confirm then Continue.
8. Client taps Confirm or Deny to approve or reject the service and visit time. Client taps Continue.
9. A confirmation summary screen will populate. Client taps Confirm.
10. Client Tap’s Signature or Voice Recording.
11. Using Signature, the client will sign the device using a finger and tap Continue.
12. Using Voice Recording, the client taps the Record

• icon to start recording, then taps again to stop recording. Client should state their name and date.
• Client taps Continue.
• An identification summary screen will populate. Client Tap Submit.
• Client taps Continue to submit the client verification and complete the verification.

Abandon Visit (If you need to end an existing visit without completing the visit you can select Abandon Visit)

1. Log into the Sandata Mobile Connect app.
2. If a visit is in progress, it will display. Tap Abandon Visit.
3. An Abandon Visit screen will populate. Tap Yes to confirm.
4. You have successfully abandoned a visit.

Completing A Visit

1. Log into the Sandata Mobile Connect app.
2. If a visit is in progress, it will display.
3. Tap Add Tasks to open the task list.
4. Tap the tasks performed from the task list.
5. Tap Task Complete, or Client Refused under the selected tasks.
6. Tap Complete Visit. A visit summary screen will populate.
7. Tap Confirm.
8. A Client Verify screen will populate. Tap Continue and Pass the device to the client to verify the Visit.